FREEDOM

CORONAVIRUS (COVID-19) INFORMATION

Update 24/12/2021

STORE UPDATES

NSW

Store(s) closed to customers:

Auburn - Reopening Sunday, 26 December

Other stores open. Find your nearest store here.

ACT

All stores open. Find your nearest store here.

VIC

All stores open. Find your nearest store here.

QLD

All stores open. Find your nearest store here.

TAS

All stores open. Find your nearest store here.

IN-STORE GUIDELINES

Your safety is important to us. When visiting stores, please QR code check-in and follow the below guidelines to help safeguard you and our team. We appreciate your cooperation and respect during this time. Stay safe and we hope to see you in stores very soon.

CONTACTLESS DELIVERY

Due to the Covid-19 outbreak, our distribution partner Unitrans has implemented the following changes to our ‘contactless delivery’ protocols:

All goods are delivered to the ‘first point of egress’ and no longer to a room of choice. This means that the product will be delivered to the first space within a customer’s home or apartment that they can close off to the public. eg. Entry Hall, Garage, Patio etc.
Our delivery teams will not unpack product and/or assemble products.
No proof of delivery signature will be obtained due to social distancing. The delivery team will photograph product delivery and indicate on the ‘proof of delivery’ that the delivery was success and is complete.
In a circumstance where the product is unable to be delivered, then an ‘Authority To Leave’ (ATL) in a safe place, suitably weather protected will be obtained from the customer.