Back
Saved ItemsInspiration & IdeasCatalogue

FREEDOM

CORONAVIRUS (COVID-19) INFORMATION

WDT-Contactless Delivery-desktop_01.jpg

COVID-19 UPDATE 31/07/2021

Temporary Closure of Queensland Stores
Due to government regulations our Queensland stores will be closed from Saturday 31st July, 2021 and will reopen on Monday 9th August, 2021.

Stores will still be answering calls and can help you with purchases over the phone. 

*Toowoomba and Cairns remains open. 

CLICK & COLLECT
In-store pick up will be available. Find your nearest store here

SHOP ONLINE | FREE METRO DELIVERY SITEWIDE ON ORDERS OVER $100*

You can still create the perfect space at home by shopping online 24/7 at freedom.com.au and your order will be dispatched as soon as possible.

Thank you for your loyalty and support. Stay safe and we hope to see you in our stores very soon.


------------------------------------------------------------------------------------------------------

COVID-19 UPDATE 09/07/2021

Temporary Closure of New South Wales Stores
Due to government regulations our New South Wales stores will be closed from Saturday 10th July, 2021.

Stores will still be answering calls and can help you with purchases over the phone. 

*Kotara & Albury remains open. 

CLICK & COLLECT
In-store pick up will be available for the below Greater Sydney stores between 10am - 5pm, Sunday - Thursday. Friday and Saturday stores are closed. Find your nearest store here

  • Castle Hill
  • Auburn
  • Belrose
  • Balgowlah
  • Moore Park
  • Caringbah
  • Artarmon
  • Penrith

SHOP ONLINE | FREE METRO DELIVERY SITEWIDE ON ORDERS OVER $100*
You can still create the perfect space at home by shopping online 24/7 at freedom.com.au and your order will be dispatched as soon as possible.

Thank you for your loyalty and support. Stay safe and we hope to see you in our stores very soon.
------------------------------------------------------------------------------------------------------

Dear friends of Freedom,

As the challenges of Coronavirus (COVID-19) become more apparent, it’s important to inform you of the steps we’re taking to minimise risk within our stores and the wider community.

Right now, our key priority is the health and safety of our customers, staff, and those most vulnerable.

Where possible, Freedom aims for business as usual. This means our stores—both physical and online—are still trading and open during regular hours. Social distancing and general hygiene practices are key and we’re taking extra precautions, this includes ensuring that our stores are clean and hygienic, particularly in high-traffic areas like payment counters and asking all customers and staff to maintain, where possible, at least a 1.5 metre distance, avoid shaking hands and encourage our customers to finalise payments via ‘tap and go’ payment methods.

We are stringently following health and travel guidance issued by the Australian and New Zealand Authorities. This includes mandatory isolation for anyone returning from overseas, as well as providing staff with health and hygiene protocols, encouraging those who are unwell to remain at home.

For those awaiting delivery, there will be a minor impact on the supply chain in terms of lead times. Rest assured delivery is still going ahead, albeit with additional measures in place to protect both customers and staff. Some disruption will be unavoidable with extended closures of factories, although we are taking steps to minimise delays including working with our local Australian suppliers to complement our sourcing from overseas.

At Freedom, we are committed to supporting team members and customers through this time and beyond. As the situation continues to evolve, the above plans may change but for now, we ask that you make health your number one priority.

Thank you for your continued support.

Stay safe,

Blaine Callard
Freedom CEO
June, 2020

CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

Due to the Covid-19 outbreak, our distribution partner Unitrans has implemented the following changes to our ‘contactless delivery’ protocols:

  • All goods are delivered to the ‘first point of egress’ and no longer to a room of choice. This means that the product will be delivered to the first space within a customer’s home or apartment that they can close off to the public. eg. Entry Hall, Garage, Patio etc.
  • Our delivery teams will not unpack product and/or assemble products.
  • No proof of delivery signature will be obtained due to social distancing. The delivery team will photograph product delivery and indicate on the ‘proof of delivery’ that the delivery was success and is complete.
  • In a circumstance where the product is unable to be delivered, then an ‘Authority To Leave’ (ATL) in a safe place, suitably weather protected will be obtained from the customer.

WDT-Contactless Delivery-desktop_02.jpg