About our warranties
- Freedom guarantees to repair or replace any product with a manufacturing or material defect, for two years from the day you bought it. This is so long as the defect is not a result of normal wear and tear, or a natural characteristic of the material used.
- Your furniture must be cared for as explained in the care instructions that come with it.
- The warranty doesn’t cover products used for commercial purposes.
- There is a ten-year frame warranty on Freedom sofas.
- All other Freedom furniture, including sofa beds and recliner mechanisms and Freedom fabrics are covered by a two-year warranty.
- Fabrics that have been supplied by you are not included in this warranty.
- This warranty is in addition to the rights granted by relevant State and Federal laws, and in particular the Trade Practices Act 1974 and corresponding State Fair Trading legislation.
- Please ensure that you keep your receipt in order to validate your warranty.
Have a question or want to claim?
For warranty claims and general enquiries in Australia please give us a call on 1300 135 588 or email us.
For claims in New Zealand, please call the Customer Service Manager on 0800 373 3366.