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Returns Policy

HOMEWARES REFUNDS & RETURNS

Homewares items can be exchanged in store within 7 days of delivery.

To exchange or return a homewares product please visit your nearest freedom store where you’ll be able to request an exchange for your item (subject to availability) or request a refund. 

Alternatively, you can email us at customerservice@freedom.com.au for help returning your item by mail. See below returns locations for your purchase:

NSW:
Online Returns Department
freedom Auburn
Primewest Auburn Mega Mall Shop
G01/265 Parramatta Road
Auburn, NSW 2144

VIC:
Online Returns Department
freedom Essendon
Homemaker Hub, 120 Bulla Road
Strathmore, VIC 3041

QLD:
Online Returns Department
freedom Windsor
The Windsor Centre
Cnr Lutwyche & Newmarket Road
Windsor, QLD 4030

WA:
Online Returns Department
freedom Myaree
270 Leach Hwy
Myaree, WA 6154

SA:
Online Returns Department
freedom Glynde
60 Glynburn Rd
Glynde, SA 5073

 

Please note that products posted are at your own cost and risk, and freedom shall not refund for products that are not received, or that are received broken or damaged. When returning to our warehouse, refunds are typically processed within 14 days from receipt of the goods.

 

FURNITURE

Furniture items cannot be returned or exchanged, except at freedom’s absolute discretion.

For help with a furniture order you have made online you can contact our customer service team.

For more information on returns please see our Terms & Conditions.

 

ORDER CANCELLATIONS & CHANGES

Orders placed online are considered final and cannot be altered or cancelled. If you need help with an order, please contact our customer service team.