DELIVERY INFORMATION

We use a number of delivery partners across Australia to ensure we offer you the best delivery price and the most secure delivery service. If you purchase both furniture and homewares you may receive multiple deliveries as these are managed by separate delivery partners.

HOMEWARES & SMALL FURNITURE ITEMS (4)
  • Delivery cost

    The final delivery charge for your order will be calculated at the checkout. To view the cost of delivery for your order, please add all of the items to your shopping cart and ensure your delivery suburb or postcode is correct.

    To view the delivery charge for a particular product, please go to the product detail page and enter your delivery postcode or suburb in the ‘Delivery’ section underneath the ‘ADD TO CART’ button.

  • Delivery times

    Delivery times vary by stock availability and by postcode. To view the delivery details of a particular product, please go to the product detail page and enter your delivery postcode.

    • Products can either be 'in stock', 'available to order', or 'available in store only'. This is listed on each product detail page
    • 'In stock' products will be despatched within 2 business days and you will receive them within 7-8 days for metropolitan areas, or 10-12 business days for regional areas
    • If a product is 'available in store only' click on the 'FIND IN STORE' tab to view the stock at your nearest store

  • Delivery tracking

    You will receive a notification email when your homeware items have been despatched. You can track your delivery by going to the 'ORDERS' tab in your account.

  • Sale & promotional periods

    Orders containing sale items or made during a promotion may be delayed due to a higher order volume. We will endeavour to advise you of the delay where possible.

FURNITURE & LARGE HOMEWARES ITEMS (5)
  • Delivery cost

    Our home delivery service prices start at $99 for metropolitan areas.

    The final delivery charge for your order will be calculated at the checkout. To view the cost of delivery for your order, please add all of the items to your shopping cart and ensure your delivery suburb or postcode is correct.

    To view the delivery charge for a particular product, please go to the product detail page and enter your delivery postcode or suburb in the ‘Delivery’ section underneath the ‘ADD TO CART’ button.

  • Extra large deliveries

    Deliveries over 4 cubic metres will incur additional charges.

    There may also be an additional cost for delivery to houses that require a balcony lift because the furniture doesn't fit through the doorway or elevator.

    To ensure your furniture is going to fit into your home please use our Guide For Successful Delivery.

    If you think your order may be an extra large delivery, please contact us or call your nearest store for further information.

  • Delivery times

    Delivery times vary by stock availability and by postcode. To view the delivery details of a particular product, please go to the product detail page and enter your delivery postcode.

    • Furniture items that are 'in stock' are generally delivered within 2-4 weeks
    • Furniture items that are not in stock but 'available to order' are generally available for delivery within 6-8 weeks

    Some 'available to order' items may show a longer lead-time of 10-14 weeks; these items are made to order, specially for you.

  • Delivery tracking

    Once your items are available for delivery, our home delivery partner will contact you to book a delivery time.

    To get an update on your furniture delivery please call your nearest store.

  • Storage & missed deliveries

    Please note: If you miss your furniture delivery, you will be charged a redelivery fee.  We always call prior to your delivery date to ensure you will be available to receive the item, so if you know that you are not going to be available, please let us know.

    You must collect or take delivery of the products within 14 days from the day that we notify you that they are available. If you fail to do so, freedom may charge storage fees of $50 per delivery per week and/or cancel your order.

For more information please view our Frequently Asked Questions, view our Terms & Conditions or contact us.