Fabric Protection Plan
Accident Protection Plan - Fabric
In order to keep your quality freedom upholstered product looking its best, the Accident Protection Plan (Provided by Care Cover), is an essential accompaniment.
We know that life is full of surprises and understand that sometimes accidents happen, no matter how careful you may be. That's why we offer the Accident Protection Plan.
See full Care Cover Accident Protection Plan Terms and Conditions here.
What is the 5 Year Accident Protection Plan?
The Accident Protection Plan (supplied by Care Cover) covers you against accidental damage and is the first step in protecting and maintaining your new fabric furniture. By correctly looking after your fabric sofa, and by using the approved products contained within this Accident Protection Plan, you can enjoy many years of stress free comfort.
Included with this Accident Protection Plan are high quality cleaning and protection products which have had extensive development and testing. These care products should be used as part of your Accident Protection Plan and will assist the Care Cover technicians in repairing any damage or removing any stains. The products can also help to maintain the quality of the fabric for many years.
What is covered in the Accidental Protection Plan?
The Fabric care products that are part of the Accident Protection Plan are the 250ml Fabric Cleaner, 250ml Fabric Deodoriser and application cloth. The Accident Protection Plan must be purchased in conjunction with the purchase of your new fabric sofa from freedom, or prior to the delivery of your new sofa.
The furniture must be cared for using these products for the term of the Accident Protection Plan (5 years) in accordance with the care instructions. The use of any other fabric care products on the furniture other than those as part of the Accident Protection Plan will immediately invalidate this Accident Protection Plan.
The Accident Protection Plan only applies on the condition that the new fabric furniture is delivered in a clean and undamaged state. In the event that your furniture is damaged on delivery, please visit our help centre https://freedom-au.zendesk.com/hc/en-us.
This Fabric Care System (comprising the Accident Protection Plan and care products) will help protect your fabric furniture against accidental stains.
Accidental stains include (and not limited to):
• Drinks and food
• Ballpoint pen and crayon
• Nail polish and lipstick
• Acids, bleach and corrosive marks
• Waxes, glues and paint
• Chewing gum
Accidental damage including (and not limited to):
• Broken top stritching
• Pet damage (one incident only)
What is not covered?
Anything that is not accidental stains or damage is not covered by the Accident Protection Plan
This includes (and is not limited to):
• Manufacturing faults
• Consumer guarantee
• Warranty claims
• Consumer guarantee claims
• Intentional damage
• Acts of God
• Normal wear and tear
For the full list of exclusions please refer to full Terms & Conditions.
How to register your new Accident Care Plan
Upon purchase your Accident Protection Plan is registered in store with Care Cover.
Confirmation of you product registration will be sent to you by email.
You will need your original purchase docket and registration card to be kept as proof of purchase should you require to make a claim.
Who is Care Cover?
Care Cover is a subsidiary of Mobile Services International Pty Ltd, and Australian owned company that manages the national franchise brands of The Leather Doctor, The Fabric Doctor and The Timber Doctor. freedom has teamed up with Care Cover to provide you with this great value Accident Protection Plan.
Care Cover is the foremost provider of furniture protection plans in Australia. For further information go to www.carecoveraustralia.com.au