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Frequently Asked Questions

We have put together some answers to our most frequently asked questions below. If you can't find what you are looking for, please contact us.

Online shopping (4)
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Delivery (10)
  • Do you deliver to my area?

    We deliver homeware items Australia wide.   For large furniture and oversized items, we deliver to most locations in Australia but are unable to deliver to some regional and remote locations.   To check whether we deliver to your area, simply visit the product detail page of the item you are interested in and enter your postcode for specific delivery advice.

     

     

  • How long will it take for my order to be delivered?

    Our delivery times vary depending on the product you are ordering and your location.

    Homeware items are typically dispatched within 2 business days and delivered within 10 business days. 

    Furniture items that are in stock are generally delivered within 2-4 weeks.

    Furniture that is not in stock but available to order is generally delivered within 6-8 weeks.

    Furniture items that are made-to-order are generally delivered within 12-14 weeks.

    For a delivery estimate, please visit the product detail page of the item you are interested in and enter your postcode.  You can also view delivery estimates during checkout.

  • Do you deliver internationally?

    We do not currently deliver to any locations outside of Australia.

  • What is the cost of delivery?

    The cost of delivery varies depending on the size of the item and the delivery location. To obtain an accurate delivery cost estimate, please visit the product detail page of the item you would like to purchase and enter your delivery postcode.  If you are looking at purchasing multiple items, add all products to your cart to get an itemised delivery estimate for each item.

  • Who will deliver my purchase?

    In order to offer you the most cost effective delivery rates and the most secure delivery service, we have a range of partners across Australia who deliver our furniture and homewares.  

  • Why does the website ask for my delivery postcode?

    We ask you to enter your delivery postcode so that we can provide the most accurate delivery times and costs for your area.

  • Can I track my delivery?

    For homeware items you will receive a dispatch notification email when your order leaves our warehouse. Login to your online account and click on ‘Orders’ to view your tracking link.

     

    If you would like to track the status of your furniture delivery, please call your nearest store.

     

  • What if I am not at my delivery address when the order arrives?

    If a person aged over 18 and able to accept delivery is at the delivery address when the order arrives, the order will be delivered.  If no such person is at the delivery address:

    • For smaller homeware items, your delivery will be redirected to your local post office or courier distribution centre depending on the carrier.   
    • For larger furniture items, you will be charged a redelivery fee.

    We always call prior to delivery to ensure someone over the age of 18 will be available to receive the item, so if you know that you are not going to be available, please let us know.

  • Do you deliver to PO Boxes?

    Unfortunately, we cannot deliver to PO boxes.

  • Can I purchase something online and pick it up in store?

    Click and collect is not a service that we currently offer.  

Returns & refunds (2)
Payments (4)
  • What payment methods does freedom accept?

    For online purchases we accept credit cards (Visa, MasterCard, Diners and AMEX) as well as PayPal, gift cards and myfreedom member cards. 

    For in store purchases we accept cash, Eftpos and credit cards (Visa, MasterCard, Diners and AMEX) as well as gift cards and myfreedom member cards.

  • Do you have interest free offers?

    At freedom we know that some purchases just can’t wait and we offer a range of everyday interest free payment plans to help you get what you need, now.

     

    Interest free payment plans are available in store and online for your convenience and 0% interest is available for 6, 12 or 24 months.

     

    Learn more about our interest free payment plans.

  • What is Gem Visa?

    Gem Visa 0% Interest Payment Plans can be a clever way to pay, with flexible payment options to suit your budget and lifestyle.  Find out more here.

  • Do credit notes expire?

    If you have received a credit note, the expiry date will be printed underneath the heading ‘note of credit’. Credit notes are typically valid for one year from the date of issue.

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