FREEDOM CHANGE OF MIND POLICY
For homewares products:
- purchased in-store or online;
- for in-store purchases - are collected and paid for at the time of purchase; and
- other than the excluded products listed below;
In addition to the remedies available under the Freedom Warranty and applicable statute (including the Australia Consumer Law), if you change your mind you may return the product within 7 days of the date of (a) purchase, for instore purchases, or (b) delivery, for online purchases, provided that the product is:
- returned in its original condition;
- in its original unopened and sealed packaging; and
- accompanied by proof of purchase (the sales receipt or another acceptable form of proof of purchase).
Excluded products are:
- upholstered and furniture products;
- clearance and sale products;
- products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product;
- made to order products – products which are made to individual customer specifications, including custom made furniture products, or custom fabric products, which have to be ordered specifically for a customer.
On line products - Products purchased on line can be returned to any Freedom store, or by post to the relevant location by state:
| NSW: Online Returns Department Primewest Auburn Mega Mall Shop G01/265 Parramatta Road Auburn NSW 2144 | VIC: Online Returns Department Homemaker Hub, 120 Bulla Road Strathmore, 3041 Strathmore VIC 3041 | SA: Online Returns Department 60 Glynburn Rd Glynde SA 5073 |
| QLD: Online Returns Department The Windsor Centre Cnr Lutwyche & Newmarket Road Windsor QLD 4030 | WA: Online Returns Department 270 Leach Hwy Myaree WA 6154 |
Items posted are at the customer’s cost and risk, and Freedom shall not refund customers for any products that it does not receive, or that it receives which are broken or damaged.
Except as set out above, Freedom will not accept a request for cancellation if you simply change your mind, unless Freedom chooses to do so at its absolute discretion.
If Freedom does accept a request for cancellation simply due to change of mind, the customer must pay an amount to Freedom which in Freedom’s reasonable view reflects the loss that Freedom will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Freedom will set off this amount against any moneys already paid to us by the customer for this product, and refund the balance.
For any cancellation charges over and above what has already been paid to Freedom, the customer must pay such amounts to Freedom within 7 days of Freedom’s request to pay.
If you have a concern about an item you purchase at Freedom, please visit our full standard terms and conditions of purchase at Freedom’s In-store Customer Terms & Conditions for instore purchases, or Online Customer Terms & Conditions for online purchases. Alternatively, you can submit a query here.
Version November 2020