FREEDOM CHANGE OF MIND POLICY
For homewares products:
|NSW: Online Returns Department|
Primewest Auburn Mega Mall
Shop G01/265 Parramatta Road
Auburn NSW 2144
|VIC: Online Returns Department|
Homemaker Hub, 120 Bulla Road
Strathmore VIC 3041
|SA: Online Returns Department|
60 Glynburn Rd
Glynde SA 5073
|QLD: Online Returns Department|
The Windsor Centre
Cnr Lutwyche & Newmarket Road
Windsor QLD 4030
|WA: Online Returns Department|
270 Leach Hwy
Myaree WA 6154
Items posted are at the customer’s cost and risk, and Freedom shall not refund customers for any products that it does not receive, or that it receives which are broken or damaged.
Except as set out above, Freedom will not accept a request for cancellation if you simply change your mind, unless Freedom chooses to do so at its absolute discretion.
If Freedom does accept a request for cancellation simply due to change of mind, the customer must pay an amount to Freedom which in Freedom’s reasonable view reflects the loss that Freedom will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Freedom will set off this amount against any moneys already paid to us by the customer for this product, and refund the balance.
For any cancellation charges over and above what has already been paid to Freedom, the customer must pay such amounts to Freedom within 7 days of Freedom’s request to pay.
If you have a concern about an item you purchase at Freedom, please visit our full standard terms and conditions of purchase at Freedom’s In-store Customer Terms & Conditions for instore purchases, or Online Customer Terms & Conditions for online purchases. Alternatively, you can submit a query here.
Version November 2020