Delivery Information
Online "Buy now" products
Method of delivery
Please note that products that are available as “Buy now” online will either be delivered to you via Australia Post or our Home Delivery Service dependent on the size of the item purchased. Please see breakdown below:
- AU Post (Homewares Postage): All small “Buy now” items will be shipped via Australia Post. The postage charge and estimated delivery time will depend on where your order is being shipped to, and may be changed from time to time.
- Home Delivery Service (Furniture / Large Homewares Delivery): All “Buy now” items will be delivered to you via our Home Delivery Service. Furniture items that require a Delivery will display an “estimated up to 6-8 weeks delivery lead time” under the “add to cart” button. Once your order has been placed, you will be contacted within 2 business days by a member of our online sales team to confirm a delivery time frame.
Delivery areas
Our current delivery areas for “Buy now” items are set out in the table below.
Please note we cannot guarantee delivery to all postcodes Australia wide. If you are located in a non deliverable area we will endeavour to assist you with your purchase. Please contact Freedom online sales on 1300 135 588 to discuss.
Delivery costs and times
For items delivered by AU Post, the postage charge and estimated delivery time will depend on where your order is being shipped to. For items delivered by our Home Delivery Service, weekday metro deliveries currently start at $80 (excluding SA metro deliveries, which start at $65).
Please note that an estimated delivery lead time for our furniture items delivered via our Home Delivery Service of 6-8 weeks applies, and that one of our friendly online sales team will be in touch within 2 business days after you have placed your order online to confirm the delivery timeframe.
Our current postage and delivery charges and estimated delivery times for “Buy now” items are set out in the following table:
-
Postage and delivery destination
|
Estimated homewares delivery
times (in business days)*
|
Estimated furniture / large homewares delivery times*
|
| Sydney |
3-4
|
Generally 6-8 weeks |
| Canberra# |
3-4
|
Generally 6-8 weeks |
| Newcastle |
3-5
|
Generally 6-8 weeks |
| Wollongong# |
3-5
|
Generally 6-8 weeks |
Gosford
|
3-5
|
Generally 6-8 weeks |
| NSW country# |
8-10
|
Generally 6-8 weeks |
| Melbourne# |
3-5
|
Generally 6-8 weeks |
| Geelong |
4-6
|
Generally 6-8 weeks |
| Ballarat# |
4-6
|
Generally 6-8 weeks
|
| VIC country# |
8-10
|
Generally 6-8 weeks |
| Brisbane# |
4-6
|
Generally 6-8 weeks |
Gold Coast
|
3-5
|
Generally 6-8 weeks |
Sunshine Coast#
|
3-5
|
Generally 6-8 weeks |
Ipswich
|
8-10
|
Generally 6-8 weeks |
QLD country near
|
8-10
|
**
|
QLD country far
|
8-10
|
** |
| Adelaide# |
4-6
|
Generally 6-8 weeks |
SA country
|
8-10
|
** |
| Perth# |
8-10
|
Generally 6-8 weeks |
WA country near
|
8-10
|
** |
WA country far
|
8-10
|
** |
Tasmania
|
8-10
|
** |
NT
|
8-10
|
** |
*Estimated delivery time from when order is placed.
#
Please note that we are unable to delivery furniture items to all areas within this destination, however we will endeavour to assist you with your purchase. Please contact Freedom online sales on 1300 135 588.
**This is a non-deliverable area. If you are currently located in a non deliverable area we will endeavour to assist you with your purchase. Please contact Freedom online sales on 1300 135 588.
Tracking your delivery
For items delivered via Australia Post, you will be emailed a link to Australia Post’s tracking facility once your goods have been dispatched from Freedom. Should you have any issues with tracking your goods, please email us your concerns and we will happily assist.
For items delivered via our Home Delivery Service, we will contact you the day before your scheduled delivery to confirm the time frame and delivery details, or alternatively you can contact us on 1300 135 588 or onlinesales@freedom.com.au.
Changes to delivery areas, costs and times
Delivery areas, costs and times may change from time to time. Please make sure you check this Delivery Information whenever you are considering placing a new order.
Instore purchases and "Order Request" products online
Delivery areas
To find out about our delivery areas, please give us a call on 1300 135 588 or contact your
nearest store
directly. Unfortunately we are currently unable to deliver large items to all locations Australia wide. If you are currently located in a non deliverable area we will endeavour to assist you with your purchase, please contact freedom online sales on 1300 135 588 (select option 4). We apologise for any inconvenience this may cause.
Delivery costs
Delivery costs will vary depending on what you’ve ordered, where you have ordered from and where you want it to be delivered to. We can tell you how much the delivery will cost when you buy your furniture.
Delivery times
It depends on what you’ve ordered and where you want it delivered. We’ll give you an estimated delivery date when you buy your furniture.
Tracking your delivery
If you want to check on the latest timing for your delivery, give us a call on 1300 135 588.